SEPHORA in Abbotsford, BC Closed now

Reviews about SEPHORA

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  2020-05-24, by Jenn Friesen
  About a year ago I wrote a review. My experience did not go well. Today I decided to give the store another chance to earn my business. As soon as I walked in the store I was greeted pleasantly. Everyone that I talked to were extremely helpful and I had a wonderful experience. I fully intend to return in the near future.
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  2019-11-11, by Jamie S
  This location is just brutal. I came here two weeks ago needing new foundation and a palette. Got no help, everyone just ignored me like they don't see I'm standing there waiting for help, even though they aren't helping anyone else and store is dead. I probably could of blown a whistle and no one would have batted an eye. LIKE PREVIOUS REVIEWERS MENTIONED.....Do not walk in there without makeup on or they won't give you the time of day. Go in dressed in your best, maybe wear 10lbs of diamonds? I finally asked if one girl could help me, I told her I got a sample of a foundation in the mail that I loved but it wasn't the right colour. So she grabbed ONE colour option for me, put on my neck and asked what I thought. I couldn't see anything so I said I guess that might work. She gave me a sample not caring to try and confirm a colour match or even try another shade and I'm glad I brought the sample home to try on because the colour is soooo off. I later compared the sample she gave me to the foundation I currently use and was professionally matched for, and the colours are two completely different tones!! So I went back in today, hoping I just had bad luck in the past and hoping someone could help me buy foundation and an eyeshadow palette and ....one again, had the same experience....3 girls wouldn't even make eye contact with me. Not one person asked if I needed help, sitting there clearly looking lost and needing help waiting for someone. They weren't busy helping anyone either. Then the one staff member that ignored me walks right past me to ask another woman if she needs help finding anything today!!!!! This woman she asked wasn't even looking at her or trying to get her attention and was simply touching a product (which I also did multiple times with no help)! I finally just grabbed the $60 palette I hope will suit me and once again left with no foundation!!! The cashier was so sweet and wonderful, and when she asked if I found everything I said yes because I didn't want to have her have to bother the girls in the front makeup department sitting around twiddling their thumbs and have to come over and confront them. Guess I'll make the drive to Surrey or Vancouver just to get help with foundation. Can I make a suggestion? Every person in there working should be making sure every customer looking has been looked after and wanting to help them find products they will love!!